Refund & Cancellation Policy

Customer satisfaction is our priority. Please read our refund policy carefully.

Order Cancellation
Orders can be cancelled within 12 hours of placing the order.
Once shipped, cancellation is not possible.

Refund Eligibility
Refunds are applicable only if:
Wrong product delivered
Product damaged during transit
Product missing from the package
📌 Unboxing video is mandatory for refund or replacement requests.

Non-Refundable Items
Opened or used products
Orders cancelled after dispatch
Products damaged due to customer misuse

Refund Process
Approved refunds will be processed within 5–7 business days
Refunds will be credited to the original payment method

Replacement Policy
Replacements are subject to stock availability
Replacement request must be raised within 48 hours of delivery

Contact for Refunds & Support
Customer Care: +91-8560062651
Email: care@puricane.in

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